Help
Whilst we have an extensive FAQ section below, sometimes it’s just better to chat to somebody directly. We also understand that not everything will be covered in this section. If you’d like to get in touch with us, don’t hesitate to call our friendly, Sussex-based team on 01273 929021. We’re always here to chat about any questions or issues you may have and we’re open Monday to Friday from 9am-5:30pm BST.
If you need to get in touch with us outside of the office working hours, please feel free to send an e-mail to hello@greenwich.design, stating the nature of the question and/or issue in the subject line. We’ll aim to get back to all e-mails within 24 hours. (But you can expect to hear from us on the same working day.)
For those of you who like the old-fashioned pen and paper technique, please feel free to send a letter to: Greenwich, Unit 3 Woodingdean Business Park, Sea View Way, Brighton, BN2 6NX. (Whilst we’d love to say we also offer service via carrier pigeon, there’s only seagulls down this way.)
If you need to get in touch with us outside of the office working hours, please feel free to send an e-mail to hello@greenwich.design, stating the nature of the question and/or issue in the subject line. We’ll aim to get back to all e-mails within 24 hours. (But you can expect to hear from us on the same working day.)
For those of you who like the old-fashioned pen and paper technique, please feel free to send a letter to: Greenwich, Unit 3 Woodingdean Business Park, Sea View Way, Brighton, BN2 6NX. (Whilst we’d love to say we also offer service via carrier pigeon, there’s only seagulls down this way.)
If you’re looking to order from us in person, feel free to pop down to Greenwich, Unit 3 Woodingdean Business Park, Sea View Way, Brighton, BN2 6NX.
Why are you called Realsaffiano?
The inspiration for Greenwich is the *Royal Observatory at Greenwich in London (51.4778° N, 0.0015° W). Founded by Charles II in 1675 to improve navigation at sea, the site marks the official starting point for each new day, year and millennium and led to the development of Harrison’s H4 marine timekeeper. The Observatory is set in the grounds of the beautiful Greenwich Park next to the River Thames, if there’s anything more quintessentially English then we don’t know what it is. *Although we confess to having had one roving eye on New York’s fantastic Greenwich Village (40.7339° N, 74.0011° W).
You say you use the finest leathers available – how do I know they’re any good?
Greenwich is the case we have wanted to make for twenty years. In designing them, our team was asked to choose the best materials without considering costs. We worked out that by selling direct to customers, we would be stripping out the substantial margins which big retailers need, keeping the prices sensible.
So why aren’t they cheaper?
Because of the materials and the quality of workmanship (which will inevitably lead to a higher number of rejects) a Greenwich case was never designed to be cheap. But, when you hold it in your hand or put it next to a similar product from a luxury brand, we’re confident you’ll see that it offers excellent value – and that the money went into the product and not the marketing.
Where do you source the leather?
After travelling the continent in search of the perfect leather, we finally found the finest quality hide that Europe has to offer in rural South Germany. It’s a bull hide so fine, it’s even used by one of the most exclusive car manufacturers in the world.
Which products can I engrave?
As all of our products are crafted in the same leather, they’re all available for personalisation. If you want to add to a name, message, quote or favourite lyric to the inside or outside of your case, you can.
Can I return a case once I’ve engraved it?
We’re really sorry but, as you might expect, this is one of those awkward occasions when we have to say no to a customer – once you etch it, you own it. If you’re not sure, we suggest you buy the case without etching it. If you’re not delighted with it, we can then refund or replace and, if you are delighted with it, you can always send it back to us and we’ll etch it for you.
I want to return my order – how do I go about it?
To return an item, please enclose a note giving us your reason for the return, wrap the package securely and send it to the address below.
Greenwich Returns, Unit 1 Bridge Industrial Estate, Balcombe Road, Horley, RH6 9HU, United Kingdom
Please ensure that you return your item(s) to us within 30 days. If you’ve received a defective product, please provide a description of the fault and return the defective item to us in its original box (if any) with all accessories included. This returns policy does not affect your statutory rights.
To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days of receiving your parcel. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. Please include the following information with your return, if you’ve lost the order slip:
Order reference number
E-mail address used to place the order
Delivery name used to place the order
A daytime contact telephone number (with country/area dialling code)
Details of why you’re returning the item to us
Greenwich Returns, Unit 1 Bridge Industrial Estate, Balcombe Road, Horley, RH6 9HU, United Kingdom
Please ensure that you return your item(s) to us within 30 days. If you’ve received a defective product, please provide a description of the fault and return the defective item to us in its original box (if any) with all accessories included. This returns policy does not affect your statutory rights.
To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days of receiving your parcel. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. Please include the following information with your return, if you’ve lost the order slip:
Order reference number
E-mail address used to place the order
Delivery name used to place the order
A daytime contact telephone number (with country/area dialling code)
Details of why you’re returning the item to us
How long do I have to return my order?
If you’re unhappy with your order and you’d like to return the item(s) to us, you have 30 days to do this. Please ensure that you package your order appropriately and return the unused items to us. If you’ve received a defective product, please provide a description of the fault and return the defective item to us in its original box (if any) with all accessories included.